Effective Date: August 25, 2026
Last Updated: August 25, 2026
Tech Zeta Scaffolding (“Tech Zeta,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
- Visit techzetascaffolding.com;
- Submit a request for a quote;
- Contact our sales or customer-service team;
- Request product information;
- Apply to become a dealer or wholesale customer;
- Purchase scaffolding, replacement parts, or accessories from us; or
- Otherwise communicate or conduct business with Tech Zeta.
1. Information We Collect
Depending on how you interact with us, we may collect the following information.Contact Information
This may include:- Your name;
- Business or organization name;
- Job title;
- Email address;
- Telephone number;
- Billing address;
- Shipping or project address; and
- Province, territory, or service location.
Quote and Order Information
When you request a quote or place an order, we may collect:- Products and quantities requested;
- Scaffold dimensions or configuration requirements;
- Intended application or project type;
- Delivery location;
- Requested production or delivery date;
- Technical drawings, specifications, photographs, or measurements;
- Dealer or wholesale account information;
- Purchase history;
- Payment and invoicing information; and
- Communications relating to your quote, order, delivery, warranty, or support request.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:- Internet Protocol address;
- Browser and device type;
- Operating system;
- Approximate geographic location;
- Referring website;
- Pages viewed;
- Date and time of access;
- Website interactions; and
- Cookie or similar technology identifiers.
2. How We Collect Information
We may collect personal information:- Directly from you through our website forms;
- Through email, telephone, or in-person communications;
- Through orders, quotations, invoices, and customer-service requests;
- From your employer, contractor, distributor, purchasing representative, or authorized colleague;
- Through cookies, analytics tools, and website technologies;
- From dealers, suppliers, shipping providers, and other business partners; and
- From publicly available business sources where permitted by law.
3. Why We Use Personal Information
We may use personal information to:- Respond to questions and quote requests;
- Recommend suitable products or components;
- Prepare quotations, estimates, drawings, and order documentation;
- Manufacture, source, import, package, and deliver products;
- Establish and manage customer, wholesale, or dealer accounts;
- Process payments and maintain accounting records;
- Communicate about production, shipping, delivery, or order status;
- Provide replacement parts, warranty assistance, and customer support;
- Verify business information or credit eligibility where permitted;
- Improve our products, services, and website;
- Measure website traffic and performance;
- Detect fraud, misuse, security threats, or technical problems;
- Maintain legal, tax, safety, and commercial records;
- Establish, exercise, or defend legal claims;
- Comply with applicable laws and lawful requests; and
- Send marketing communications where we have consent or are otherwise permitted by law.
4. Consent
We obtain consent where required by applicable law. Consent may be express or implied depending on the circumstances, the sensitivity of the information, and your reasonable expectations. You may withdraw your consent, subject to legal, regulatory, contractual, or operational restrictions. Withdrawal may prevent us from providing a requested quotation, product, delivery, warranty service, or other service. To withdraw consent, contact us using the details at the end of this policy.5. Quotes and Lead-Generation Forms
When you submit a form on our website, you authorize Tech Zeta to use the information provided to:- Respond to your request;
- Contact you by telephone or email;
- Assess your product or project requirements;
- Prepare a quotation; and
- Provide related sales and customer-service communications.
6. Marketing Communications
Where permitted by law, we may send information about products, replacement parts, dealer opportunities, promotions, or company updates. Commercial electronic messages will include the sender’s identification and an unsubscribe method where required. You may unsubscribe at any time by:- Selecting the unsubscribe link in the message; or
- Emailing [email protected].
7. Cookies and Analytics
Our website may use cookies and similar technologies to:- Keep the website functioning properly;
- Remember user preferences;
- Understand website traffic;
- Measure page performance;
- Identify technical problems;
- Improve user experience; and
- Measure the effectiveness of marketing campaigns.
8. When We Share Information
We do not sell or rent personal information. We may disclose information to service providers that assist us with:- Website hosting and maintenance;
- Email and communications;
- Customer relationship management;
- Analytics and security;
- Payment processing;
- Accounting and professional services;
- Manufacturing and product fulfilment;
- Warehousing, freight, customs, and delivery;
- Warranty and technical support; and
- Data storage and backup.
- With your consent;
- To comply with legal obligations, court orders, or lawful government requests;
- To investigate fraud, security incidents, or unlawful activity;
- To protect our legal rights, property, personnel, customers, or the public;
- In connection with a merger, financing, restructuring, sale, or transfer of all or part of our business; or
- As otherwise permitted or required by law.
9. International Processing and Transfers
Tech Zeta products may be manufactured or sourced in the United Arab Emirates and imported into Canada. We may also use service providers located in Canada or other countries. As a result, personal information may be processed or stored outside your province or outside Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or regulatory authorities in that jurisdiction. We remain responsible for personal information under our control and use reasonable contractual, administrative, and technical measures when engaging service providers.10. Information Security
We use reasonable safeguards appropriate to the sensitivity of the information, which may include:- Access restrictions;
- Password and account controls;
- Secure website connections;
- Malware and security monitoring;
- Backup procedures;
- Staff confidentiality requirements;
- Service-provider controls; and
- Secure destruction or anonymization practices.
11. Data Retention
We retain personal information only as long as reasonably necessary to:- Fulfil the purpose for which it was collected;
- Manage quotations, orders, accounts, warranties, and support;
- Meet tax, accounting, product-safety, and legal requirements;
- Resolve disputes; and
- Enforce agreements.
12. Accessing or Correcting Your Information
Subject to applicable law, you may request:- Confirmation of whether we hold personal information about you;
- Access to your personal information;
- Information about how it has been used or disclosed;
- Correction of inaccurate or incomplete information; or
- Withdrawal of consent where applicable.